As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Free Shipping is be standard ground shipping for small parcel and courier service. Larger items requiring freight shipping (example Bars) are curbside delivery with lift gate, unless specified otherwise. This means that the driver will remove you delivery from the track and drop it either in the driveway or curbside for residential deliveries. It will be your responsibility to bring the product inside and an assembly required.
Inside Delivery is available at an up charge. This delivery method will have the driver bring your order into the home, through the first threshold, this does not include stairs or assembly. They will also unpackage your order and remove the debris.
White Glove Delivery is also available and requires a custom quote. With this delivery option a two man crew will bring your order inside, place it in the room of your choice, including up or down stairs, assemble your order and remove the debris.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.